Ordering process

Do you also ship internationally?

Yes, we send to all countries in the EU. Please check out our dedicated shipping page with all shipping costs and estimated shipping times.

How does the ordering process work?

You place an order on startercultures.eu and you will immediately receive a confirmation of your order. Once your payment is received, you will receive a shipping confirmation. We bring your parcel to the PostNL office and once the parcel is processed you will receive a a track and trace with which you can track your order.

What about the shelf life during transport of, for example, starter cultures?

Most starter cultures and biological products such as casings have the maximum shelf life when stored in a cold or frozen condition. However, the shelf life is not noticeably affected by shipping. Short periods outside of the freezer will not influence the quality.

Please note that the longer the meat startercultures are out of the freezer (e.g. in transit), the more the shelf-life will go down. To what extent is not clear. Some starters do not specify this at all, some mention that ‘short interruptions of the cooling cycle will not influence the quality’ others state a shelf-life of between 12 days and 6 weeks at room temperature. In the freezer however, most starters have a shelf-life of at least between 12-18 months (and many have reported successfully using starters way after that).  If you order bacterial meat starters to be sent to other countries than The Netherlands, you take full responsibility for the possible loss of  quality during transit. 

What about starters for tempeh, natto, or dairy or animal casings?

No worries, none of these will be noticably affected by shipping. Please do check the instructions on the packaging on which conditions are best for keeping your product.

Can I also pick up my order at your business address?

No sorry, startercultures.eu is exclusively a web store.

I am dissatisfied with something

Let us know and we will work it out!

I am bored

We have terms and conditions and a privacy policy and will keep you busy for hours.

About fermentation

How do I make yogurt, kombucha, sausage, tempeh, miso etc.

On most product pages we describe in detail how to use the product.