{"id":7030,"date":"2020-07-31T16:20:45","date_gmt":"2020-07-31T14:20:45","guid":{"rendered":"http:\/\/starterculturen.com\/?page_id=7030"},"modified":"2026-08-10T13:22:37","modified_gmt":"2026-08-10T11:22:37","slug":"veelgestelde-vragen","status":"publish","type":"page","link":"https:\/\/startercultures.eu\/nl\/veelgestelde-vragen\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h1 data-start=\"220\" data-end=\"225\">FAQ<\/h1>\n<h2 data-start=\"227\" data-end=\"249\">Bestellen verzenden<\/h2>\n<p data-start=\"251\" data-end=\"384\"><strong data-start=\"251\" data-end=\"273\">Besparen jullie papier?<\/strong><br data-start=\"273\" data-end=\"276\" \/>Ja. Je bestelgegevens worden per e-mail verzonden. Productspecifieke instructies en specificaties staan op elke productpagina.<\/p>\n<p data-start=\"386\" data-end=\"561\"><strong data-start=\"386\" data-end=\"408\">Waar verzenden jullie naartoe?<\/strong><br data-start=\"408\" data-end=\"411\" \/>We verzenden naar alle landen in Europa. Bekijk onze <a href=\"https:\/\/startercultures.eu\/nl\/verzending\/\">Verzendpagina<\/a> voor landenlijsten, kosten en geschatte levertijden. We verzenden ook naar Canada.<\/p>\n<p data-start=\"563\" data-end=\"662\"><strong data-start=\"563\" data-end=\"595\">Wat zijn de verzendkosten?<\/strong><br data-start=\"595\" data-end=\"598\" \/>Alle kosten en leveringsschattingen staan op onze <a href=\"https:\/\/startercultures.eu\/nl\/verzending\/\">Verzendpagina<\/a>.<\/p>\n<p data-start=\"664\" data-end=\"825\"><strong data-start=\"664\" data-end=\"695\">Bieden jullie gratis verzending aan?<\/strong><br data-start=\"695\" data-end=\"698\" \/>Ja. Gratis verzending is beschikbaar naar 16+ Europese landen bij bestellingen boven <strong data-start=\"771\" data-end=\"778\">\u20ac75<\/strong>. Bekijk de volledige lijst op onze <a href=\"https:\/\/startercultures.eu\/nl\/verzending\/\">Verzendpagina<\/a>.<\/p>\n<p data-start=\"827\" data-end=\"999\"><strong data-start=\"827\" data-end=\"870\">Waarom verschillen de verzendkosten per land?<\/strong><br data-start=\"870\" data-end=\"873\" \/>De prijzen zijn afhankelijk van overeenkomsten tussen Nederlandse vervoerders en lokale partners in elk land. We rekenen geen opslag op de verzending.<\/p>\n<p data-start=\"1001\" data-end=\"1147\"><strong data-start=\"1001\" data-end=\"1067\">Ik heb maar \u00e9\u00e9n klein product nodig &#8211; waarom zijn de verzendkosten relatief hoog?<\/strong><br data-start=\"1067\" data-end=\"1070\" \/>We bieden een budgetoptie voor Europa: brievenbuspakket (zonder track trace).<\/p>\n<ul data-start=\"1148\" data-end=\"1502\">\n<li data-start=\"1148\" data-end=\"1205\">\n<p data-start=\"1150\" data-end=\"1205\">Geweldig voor lichte, kleine items (veel startercultures).<\/p>\n<\/li>\n<li data-start=\"1206\" data-end=\"1252\">\n<p data-start=\"1208\" data-end=\"1252\">Past door een brievenbus; maximaal gewicht 2 kg.<\/p>\n<\/li>\n<li data-start=\"1253\" data-end=\"1502\">\n<p data-start=\"1255\" data-end=\"1502\">Tot ~90% goedkoper dan standaard verzending.<br data-start=\"1301\" data-end=\"1304\" \/>Nadeel: het is langzamer en heeft geen tracking. Noch jij, noch wij kunnen zien waar het pakket zich tijdens het transport bevindt. Geef je de voorkeur aan snelheid en zekerheid? Kies dan voor DPD met tracking. Jouw pakket, jouw keuze.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1504\" data-end=\"1615\"><strong data-start=\"1504\" data-end=\"1547\">Kan ik mijn bestelling afhalen op jullie adres?<\/strong><br data-start=\"1547\" data-end=\"1550\" \/>Sorry &#8211; geen afhalingen. Startercultures.eu is alleen een online winkel.<\/p>\n<p data-start=\"1617\" data-end=\"1658\"><strong data-start=\"1617\" data-end=\"1656\">Hoe werkt het bestelproces?<\/strong><\/p>\n<ol data-start=\"1659\" data-end=\"1902\">\n<li data-start=\"1659\" data-end=\"1710\">\n<p data-start=\"1662\" data-end=\"1710\">Plaats je bestelling \u2192 directe e-mailbevestiging.<\/p>\n<\/li>\n<li data-start=\"1711\" data-end=\"1771\">\n<p data-start=\"1714\" data-end=\"1771\">Na betaling ontvang je een verzendbevestiging.<\/p>\n<\/li>\n<li data-start=\"1772\" data-end=\"1807\">\n<p data-start=\"1775\" data-end=\"1807\">Ons magazijn pakt in en verzendt.<\/p>\n<\/li>\n<li data-start=\"1808\" data-end=\"1902\">\n<p data-start=\"1811\" data-end=\"1902\">Voor diensten met tracking ontvang je een track trace code zodra het pakket is verwerkt.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1904\" data-end=\"2126\"><strong data-start=\"1904\" data-end=\"1943\">Bedrijfsgegevens bij afrekenen \/ BTW?<\/strong><br data-start=\"1943\" data-end=\"1946\" \/>Alle bestellingen worden verwerkt als consumentenverkoop. Een veld voor bedrijfsnaam is alleen beschikbaar voor identificatie bij levering. We ondersteunen geen EU B2B reverse-charge BTW op deze website.<\/p>\n<hr data-start=\"2128\" data-end=\"2131\" \/>\n<h2 data-start=\"2133\" data-end=\"2178\">Productverzorging houdbaarheid tijdens transport<\/h2>\n<p data-start=\"2180\" data-end=\"2213\"><strong data-start=\"2180\" data-end=\"2211\">Startercultures tijdens transport<\/strong><\/p>\n<ul data-start=\"2214\" data-end=\"2849\">\n<li data-start=\"2214\" data-end=\"2329\">\n<p data-start=\"2216\" data-end=\"2329\">Typisch transport bij omgevingstemperatuur gedurende enkele dagen tot ~1 week heeft geen merkbare invloed op de houdbaarheid.<\/p>\n<\/li>\n<li data-start=\"2330\" data-end=\"2446\">\n<p data-start=\"2332\" data-end=\"2446\">De meeste cultures hebben een lange houdbaarheid (vaak ~18 maanden) wanneer ze na levering gekoeld of bevroren worden bewaard.<\/p>\n<\/li>\n<li data-start=\"2447\" data-end=\"2588\">\n<p data-start=\"2449\" data-end=\"2588\">Cultures zijn gedroogd\/gevriesdroogd en stabiel; de houdbaarheid gaat al uit van verzending bij omgevingstemperatuur. (De meeste leveranciers verzenden ook naar ons bij omgevingstemperatuur.)<\/p>\n<\/li>\n<li data-start=\"2589\" data-end=\"2665\">\n<p data-start=\"2591\" data-end=\"2665\">Bewaar bij aankomst volgens de instructies op het etiket voor maximale houdbaarheid.<\/p>\n<\/li>\n<li data-start=\"2666\" data-end=\"2849\">\n<p data-start=\"2668\" data-end=\"2849\">De gedrukte datum is een &#8220;ten minste houdbaar tot&#8221;-datum, geen &#8220;dood na&#8221;-datum. Na deze datum kan de activiteit geleidelijk afnemen; de culture kan nog steeds werken, soms is er iets meer nodig.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2851\" data-end=\"3073\"><strong data-start=\"2851\" data-end=\"2873\">Darmen tijdens transport<\/strong><br data-start=\"2873\" data-end=\"2876\" \/>Al onze darmen zijn ofwel zwaar gezouten of gedroogd. Verzending bij omgevingstemperatuur heeft verwaarloosbaar effect op de houdbaarheid. Bewaar na levering volgens het etiket als je ze niet onmiddellijk gebruikt.<\/p>\n<hr data-start=\"3075\" data-end=\"3078\" \/>\n<h2 data-start=\"3080\" data-end=\"3140\">Beoogd gebruik, documentatie naleving<\/h2>\n<p data-start=\"3142\" data-end=\"3281\"><strong data-start=\"3142\" data-end=\"3172\">Voor wie zijn jullie producten bedoeld?<\/strong><br data-start=\"3172\" data-end=\"3175\" \/>We leveren verpakkingen in consumentenformaat bedoeld voor thuisfermentatie en educatief gebruik door hobbyisten.<\/p>\n<p data-start=\"3283\" data-end=\"3511\"><strong data-start=\"3283\" data-end=\"3345\">Worden jullie cultures verkocht als goedgekeurde commerci\u00eble ingredi\u00ebnten?<\/strong><br data-start=\"3345\" data-end=\"3348\" \/>Nee, tenzij op een productpagina expliciet anders vermeld staat. We positioneren of verkopen onze producten niet als goedgekeurde ingredi\u00ebnten voor commerci\u00eble EU-voedselproductie.<\/p>\n<p data-start=\"3889\" data-end=\"4178\"><strong data-start=\"3889\" data-end=\"3956\">Wie is verantwoordelijk voor EU-naleving als ik een eindproduct verkoop met jullie cultures?<\/strong><br data-start=\"3956\" data-end=\"3959\" \/>Als je een eindproduct op de EU-markt brengt, ben jij (de exploitant van het levensmiddelenbedrijf) verantwoordelijk voor de naleving van de regelgeving voor dat product, inclusief eventuele Novel Food-beoordeling\/autorisatie waar relevant.<\/p>\n<p data-start=\"4180\" data-end=\"4327\"><strong data-start=\"4180\" data-end=\"4217\">Houden jullie traceerbaarheidsgegevens bij?<\/strong><br data-start=\"4217\" data-end=\"4220\" \/>Ja. We houden leveranciers-, batch- en verkoopgegevens bij en werken op verzoek samen met bevoegde autoriteiten.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-margin-top:40px;\" id=\"affiliate\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><hr \/>\n<\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Affiliateprogramma<\/h2><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top:20px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Heb je een forum, een grote website of veel Instagram-volgers?<\/h3><\/div><div class=\"fusion-text fusion-text-3\"><p> Heb je een betrokken publiek rond fermenteren en\/of worst maken en charcuterie? Dan kun je je aanmelden voor het affiliateprogramma van Startercultures.eu en tot 10% commissie verdienen op de bestellingen die je aanbrengt. Wat je met die commissie doet, bepaal je helemaal zelf: houd het als jouw beloning, of deel een deel (of alles) met je publiek in de vorm van korting of een extraatje. Jouw kanaal, jouw keuze. Interesse? Vul het onderstaande formulier in en vertel ons over je platform. We nemen contact met je op. <\/p>\n<\/div>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f87887-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"87887\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/nl\/wp-json\/wp\/v2\/pages\/7030#wpcf7-f87887-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"87887\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f87887-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Naam (verplicht)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"affiliate-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"affiliate-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> E-mail (verplicht)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"affiliate-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"affiliate-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Startercultures.eu gebruikersnaam\/e-mail (indien van toepassing)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"affiliate-account\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"affiliate-account\" \/><\/span> <\/label>\n<\/p>\n<p><label> Welke site of platform beheer je (verplicht)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"affiliate-platform\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"affiliate-platform\" \/><\/span> <\/label>\n<\/p>\n<p><label> Statistieken \u2014 bijv. bezoekers per maand, leden, volgers (verplicht)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"affiliate-metrics\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"affiliate-metrics\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> Gewenste vergoeding verhouding jij-klant<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"affiliate-verhouding\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"affiliate-verhouding\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> Extra informatie (optioneel)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"affiliate-extra\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"affiliate-extra\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Aanmelding versturen\" \/>\n<\/p><div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" style=\"--awb-border-size:1px;--awb-border-top-left-radius:0px;--awb-border-top-right-radius:0px;--awb-border-bottom-left-radius:0px;--awb-border-bottom-right-radius:0px;\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div>\n<\/form>\n<\/div>\n<div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-4\"><hr \/>\n<h2 data-start=\"4566\" data-end=\"4587\">Over fermentatie<\/h2>\n<p data-start=\"4589\" data-end=\"4809\"><strong data-start=\"4589\" data-end=\"4653\">Hoe maak ik yoghurt, kombucha, worst, tempeh, miso, enz.?<\/strong><br data-start=\"4653\" data-end=\"4656\" \/>De meeste productpagina&#8217;s bevatten duidelijke, stapsgewijze instructies. Je vindt ook cursussen en workshopmateriaal op onze site voor diepgaander leren.<\/p>\n<hr data-start=\"4811\" data-end=\"4814\" \/>\n<h2 data-start=\"4816\" data-end=\"4855\">Problemen, leuke dingen de kleine lettertjes<\/h2>\n<p data-start=\"4857\" data-end=\"4926\"><strong data-start=\"4857\" data-end=\"4893\">Ik ben ontevreden over iets.<\/strong><br data-start=\"4893\" data-end=\"4896\" \/>Laat het ons weten via ons <a href=\"https:\/\/startercultures.eu\/nl\/contact\/\">contactformulier<\/a> &#8211; we lossen het op.<\/p>\n<p data-start=\"4928\" data-end=\"5035\"><strong data-start=\"4928\" data-end=\"4942\">Ik verveel me.<\/strong><br data-start=\"4942\" data-end=\"4945\" \/>We hebben <a href=\"https:\/\/startercultures.eu\/nl\/algemene-voorwaarden\/\">Algemene voorwaarden<\/a> en een <a href=\"https:\/\/startercultures.eu\/nl\/privacybeleid\/\">Privacybeleid<\/a> om je urenlang bezig te houden.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><!-- \/wp:post-content -->","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7030","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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