Terms and conditions

These terms and conditions outline the rules and regulations for the use of Startercultures and Fermentation Fundamentals Website.

Startercultures and Fermentation Fundamentals are located at:

Tussendek 70 Amsterdam
1034 TT, The Netherlands

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Startercultures.eu and Fermentation Fundamentals’ websites if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and any or all Agreements: “Client”, “You”, and “Your” refer to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us” refer to our Companies, Startercultures.eu and Fermentation Fundamentals. “Party”, “Parties”, or “Us” refer to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, online courses, or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services/products, in accordance with and subject to prevailing law of The Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Intended use and audience (home/educational use)

  1. Our starter cultures and related products are supplied in consumer quantities and intended for home fermentation and educational use by hobbyists.

  2. Unless explicitly stated on a product page, these products are not positioned or sold as approved ingredients for commercial food production in the European Union.

Regulatory responsibility and novel foods

  1. We label and market our products for home use and keep our own records as required by law.

  2. If you intend to place a finished food on the EU market, you (as the food business operator) are responsible for ensuring that product’s regulatory compliance, including—where applicable—any Novel Food assessment/authorisation or other approvals.

Traceability and cooperation with authorities

  1. We maintain supplier, batch and sales records for traceability.

  2. If requested by a competent authority, we will cooperate and provide relevant traceability information.

Product withdrawal or suspension

We may suspend or withdraw a product from sale (for example, pending documentation review) at our discretion. In such cases, our liability is limited to refunding undelivered orders and, where applicable, processing returns in accordance with consumer law and our returns policy. Nothing in this clause limits your statutory rights.

Cookies

We employ the use of cookies. By using Startercultures.eu and Fermentation Fundamentals’ websites, you consent to the use of cookies in accordance with our privacy policy.

Most of the modern-day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our sites to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Startercultures.eu and Fermentation Fundamentals and/or its licensors own the intellectual property rights for all materials on our websites. All intellectual property rights are reserved. You may view and/or print pages from our website for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from our website or courses

  • Sell, rent, or sub-license material from our website or courses

  • Reproduce, duplicate, or copy material from us

  • Redistribute content from our website or courses (unless content is specifically made for redistribution)

Online courses by Fermentation Fundamentals

In addition to the above terms and conditions, online courses are subject to the following terms:

  • Fermentation Fundamentals offers a 30-day money-back guarantee for all its online courses.

  • If you are not satisfied with the course, you can request a full refund within 30 days of purchase.

  • Refunds will be issued within 30 days of the request.

  • To request a refund, please contact us at info@startercultures.eu with your name and order number.

  • Fermentation Fundamentals reserves the right to refuse a refund if we believe that the refund policy is being abused.

  • Course completion: Students must complete all course requirements, including assignments and assessments, to receive a certificate of completion. Certificates will be issued within 14 days of course completion.

  • Academic integrity: Students must maintain academic integrity throughout the course. Any form of cheating, plagiarism, or academic dishonesty will result in immediate termination of course access without a refund.

  • Course changes: The course provider reserves the right to modify, suspend, or discontinue the course at any time without notice.

Hyperlinking to our content

The following organizations may link to our websites without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors when they list us in the directory may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and

  • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.

These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:

  • Commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;

  • Dot.com community sites;

  • Associations or other groups representing charities, including charity giving sites;

  • Online directory distributors;

  • Internet portals;

  • Accounting, law and consulting firms whose primary clients are businesses; and

  • Educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses; (b) the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@startercultures.eu. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URL(s) on our site to which you would like to link. Allow 2–3 weeks for a response.

Approved organizations may hyperlink to our website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator (web address) being linked to; or

  • By use of any other description of our website or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Startercultures.eu’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our website.

Reservation of rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Health claims

As per the European laws and regulations, we refrain from making any claims regarding the health benefits of our products, and therefore do not mention any such claims on our website. Furthermore, we are not in a position to provide medical advice pertaining to any of our products as we are not medical professionals. We strongly advise you to consult your GP for any concerns related to your health.

Using starter cultures (home fermentation)

Using microbial starter cultures requires safe handling and careful food preparation. You are responsible for following safe domestic food-handling practices and any local rules that may apply to your use. Nothing in these terms excludes or limits any liability where such exclusion or limitation is not permitted by law. To the extent permitted by applicable law, we are not liable for losses arising from improper use, failure to follow instructions, or uses outside the intended home/educational context described above. This clause does not affect your statutory consumer rights.

Consumer sales; company name fields and VAT

All orders are processed as consumer sales. A company name field at checkout is provided only for delivery identification and does not change the nature of the sale. We do not support EU B2B reverse-charge VAT on this website.

Content liability

We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury resulting from negligence;

  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

Contact

www.startercultures.eu
www.starterculturen.nl

info@startercultures.eu
+31 (0)85-1091339
KVK: 000004809726
BTW: NL002048224B34

Tussendek 70 (mail address)
1034 TT Amsterdam
The Netherlands