Return policy

We want to ensure that you are completely satisfied with your purchase. If you need to return an item, please review our return policy below.

1. Returns Eligibility

We accept returns for both food and non-food products within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

2. Non-Returnable Items:

Certain items are not eligible for return due to health and safety reasons or hygiene concerns. These items include, but are not limited to, perishable food products that have been opened, used, or altered.

3. Return Process:

To initiate a return, please follow these steps:
– Contact our Customer Service team by email or live chat via the site within 14 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
– Our Customer Service team will provide you with return instructions and a return authorization number (RMA) if applicable.
– Package the item securely in its original packaging along with any accessories, manuals, or documentation.
– Clearly mark the return authorization number (RMA), if applicable, on the outside of the package.
– Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs.

4. Refund or Exchange:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return. If approved, we will process a refund to your original payment method or offer an exchange for a different product, as per your preference.

5. Refund Timeline:

Refunds will be processed within 10 business days of receiving the returned item. The timing of the refund may vary depending on your payment method and financial institution.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately via email or live chat on the website. We will provide assistance and arrange for a replacement or refund.

7. Return Shipping Costs:

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as shipping the wrong item or a defective product.

8. Contact Information:

If you have any questions or concerns about our return policy, please contact our Customer Service team via email or the live chat on the website.

Please note that this return policy is subject to change and may be updated without prior notice. It is recommended to review our return policy each time you make a purchase.